POLICY

Creating Joyful Experiences, Every Time

At JoyBox, we’re passionate about making every celebration effortless, memorable, and filled with joy. Our policies are designed to ensure a smooth booking experience while protecting both our customers and our equipment. By confirming a booking with JoyBox, you agree to the terms outlined below.

Booking Policy

  • All bookings are subject to availability.
  • A booking is only confirmed once the required deposit or full payment has been received.
  • Quotations are valid for the period stated and may change until a booking has been confirmed.
  • Clients are responsible for ensuring all booking details are accurate before the event date.

Delivery Address Notice

Customers are responsible for providing the full and correct event address, including the correct street address, suburb, city, and postal code where applicable. Delivery fees are calculated based on the address provided at checkout.

If an incorrect, incomplete, or inaccurate address is submitted, JoyBox reserves the right to recalculate and amend the delivery fee once the correct address has been confirmed. Any additional delivery charges must be settled before delivery can take place.

 

Payment Policy

  • Payment must be made in full before the scheduled event date unless otherwise agreed in writing.
  • We accept instant EFT, online card payments, and other approved payment methods.
  • Outstanding balances must be settled before delivery or setup.

Delivery & Collection

  • Delivery and collection times will be arranged prior to your event.
  • An authorised person must be present to receive and return all hired items.
  • Delivery fees may apply depending on your location.
  • Please ensure the venue is accessible and ready for setup at the agreed time.

Cancellation & Rescheduling

  • Cancellations made more than 14 days before the event may qualify for a booking credit or partial refund, subject to administrative costs.
  • Cancellations made within 14 days of the event may result in the forfeiture of the booking deposit.
  • If unforeseen circumstances or severe weather affect your event, we’ll do our best to accommodate a new date, subject to availability.

Equipment Care

All equipment remains the property of JoyBox throughout the hire period.

Customers agree to:

  • Use all equipment responsibly.
  • Keep equipment clean and protected from damage.
  • Prevent food, drinks, face paint, slime, confetti, sharp objects, pets, and smoking near soft play equipment and inflatables.
  • Return all hired items in the same condition they were received, allowing for normal wear and tear.

Damage, Loss & Theft

The hirer accepts responsibility for all equipment from delivery until collection.

Charges may apply for:

  • Damaged equipment.
  • Missing items.
  • Excessive cleaning.
  • Theft or vandalism during the hire period.

Repair or replacement costs will be charged where necessary.

Safety

The safety of our little guests is our highest priority.

  • Adult supervision is required at all times while children are using our equipment.
  • Shoes should be removed before entering soft play areas or inflatable units.
  • Equipment should only be used for its intended purpose.
  • JoyBox reserves the right to refuse installation if the setup area is unsafe or unsuitable.

Weather Policy

Outdoor equipment should not be used during:

  • Heavy rain
  • Strong winds
  • Lightning
  • Severe weather conditions

Customer safety always comes first. Where possible, we will assist in rescheduling bookings affected by unsafe weather conditions.

Privacy Policy

Your privacy is important to us.

Any personal information collected during your booking is used solely to:

  • Process your reservation.
  • Communicate regarding your booking.
  • Improve our customer experience.

We do not sell or share your personal information with third parties except where required by law or when necessary to fulfil your booking.

Liability

JoyBox takes great pride in maintaining clean, safe, and high-quality equipment. However, customers acknowledge that all equipment is used at their own risk.

JoyBox shall not be held liable for injuries, accidents, or damages arising from:

  • Failure to supervise children.
  • Misuse of equipment.
  • Failure to follow provided safety instructions.
  • Unsafe venue conditions beyond our control.

Contact Us

If you have any questions regarding these policies or your booking, we’d love to assist.

JoyBox

📞 +27 73 857 1023

✉️ hello@joybox.co.za

Thank you for choosing JoyBox. We look forward to helping you create unforgettable moments filled with laughter, celebration, and joy.